このブロックは画面サイズによって見た目が変化する特殊なブロックです
※編集・削除ができる項目も画面サイズによって異なります

詳細はヘルプページの「フローティングメニューブロックの編集」をご確認ください
GO TO TOP

CONTACT

If you have any questions, please feel free to contact us. You can also use this form to request new programs. You can provide us with your email address if you wish to get it answered. Please refrain from sending us any other personal information.
フォームから送信された内容はマイページの「フォーム」ボタンから確認できます。
送信したメールアドレスでお知らせ配信に登録する
Submit

Please read and agree to the Terms of Use and Privacy Policy before submitting this form.

If you do not receive a reply within a few days, it may be due to your email software's spam filtering. Please recheck the spam folder and trash box.

We do not cater to phone inquiries to support you in the best possible way in our capacity. 

Q&A

（1）OUR SERVICE

実際の公開ページでは回答部分が閉じた状態で表示されます。

Q&A - Listening / Purchase / Cancellation

  • Can I listen to a sample?

    You can try all the programs on the app or at the "NMC Catalog" section on this website.

  • Do I need to sign up?

    There is no need to sign up to use our service. You're all set to play the music when you install the app and make an in-app purchase.

  • Does the subscription automatically get renewed?

    Yes, once you have made an in-app purchase, your subscription will be automatically renewed each month after that. You can unsubscribe at any time.

  • How much are the cancellation fees and penalties?

    There are no such fees. You can stop subscribing to our service anytime and resume it whenever you want to use the service again.

  • I want to stop using the app, what should I do?

    Simply uninstalling the app will not cancel your subscription. Please follow the links below to find out how to cancel your subscription.

    ●App Store or iTunes Store (iOS)
    ●Google Play (Android)

  • I've bought the wrong plan. Please refund me.

    You can request a refund on the store where you purchased a subscription:

    ●App Store or iTunes Store (iOS)
    ●Google Play (Android)

    ーWe are unable to process refunds since we do not have access to your personal information.

  • Can I get a receipt for we use the app for commercial use?

    You receive a receipt from the store you are billed to.

  • I would like to use the app for commercial purposes. Can I pay by invoice?

    We do not support invoice payment for use on the App/YouTube/Vimeo/Niconico Channel.

  • I want to use the app in multiple stores. Does a subscription allow me to authenticate multi-location uses with a shared serial code?

    We do not offer a service that authenticates multiple-location uses with a serial code.

  • I want to use the app in more than one shop. Do you allow me to use various devices in different venues to play music with one subscribed account?

    You need to purchase one subscription per venue.

  • I want to use the app in more than one shop. Is there any other way to play the music other than the app?

    Yes, we offer alternative services for corporate clients by providing music programs in audio files. Please see the detailed information here.

  • I want to use the app in my shop. How do I connect it to my speakers?

    For a wired connection, you can use an audio cable from the stereo earphone jack of your phone or PC to connect to general-purpose speakers. Please refer to the instruction manual of each device.

    However, there are cases where the PC terminal does not support Bluetooth communication, so please use a wired connection in that case. Also, if you use the speakers in a store, we recommend an amplifier to avoid insufficient volume problems.

  • I would like to use the app for commercial purposes. Can I pay by invoice?

    We do not support invoice payment for use on the App/YouTube/Vimeo/Niconico Channel.

（2）OUR APP

実際の公開ページでは回答部分が閉じた状態で表示されます。

  • I've paid for the app but I can't open the playlist!

    It may take some time to authenticate your payment on rare occasions. If the problem persists even when you restart your device and after 24 hours of waiting, you may not use the service due to some unknown issue. You can cancel your billing at the stores below. We also appreciate it if you try the app on a different device before requesting a refund on:
    ●App Store or iTunes Store (iOS)
    ●Google Play (Android)

  • Do I need to pay a copyright fee to music copyright societies, such as ASCAP, SESAC, or JASRAC?

    No, there's no need to pay any fees to third parties other than Nash Studio.

  • What should I do if I am asked for proof by a copyright management organization?

    If a copyright management organization contacts you by phone, please tell them that you use "Nash Music Channel (royalty-free music resources)," a background music subscription service.

    If they sent you a form to fill in, please write "Nash Music Channel" in the field for the music that you are using. In the case of an on-site investigation, you can present the "License Guarantee" available on the app (tap "User Guide" and go to "License Guarantee") to the personnel.

  • Do I need to pay a copyright fee to music copyright societies, such as ASCAP, SESAC, or JASRAC?

    No, there's no need to pay any fees to third parties other than Nash Studio.

（3）YouTube Membership

実際の公開ページでは回答部分が閉じた状態で表示されます。

  • What is the difference between Nash Music Channel and Nash Music Library?

    Nash Music Channel (this service) is our in-store background music player subscription by which you can play music in public via speakers and devices such as mobile and PC.

    Nash Music Library is our audio download service that licenses background music to creatives for their sound design use in video production, advertising, and other creative projects.

  • Can I continue to use the app when I switch to a new device?

    If you are a subscribed user, please follow the steps below on switching to a new device.

    (1) iPhone Users: Select "Settings -> Click on your name (Apple ID) -> Subscription" and cancel your subscription on your previous device. After canceling the subscription, install the Nash Music Channel app on your new device and repurchase a subscription.

    (2) Android Users: Go to the "Play Store" application and select "Subscription" from the menu, then cancel the subscription on your previous device. After canceling the subscription, install the Nash Music Channel app on your new device and repurchase a subscription.

    If you use the same Apple Store or Google Play account on your new device, you won't be charged twice in the same month. However, Android device users will get charged twice if they purchase a subscription to a different price plan on the new device.

  • Can I continue to use the app when I switch to a new device?

    If you are a subscribed user, please follow the steps below on switching to a new device.

    (1) iPhone Users: Select "Settings -> Click on your name (Apple ID) -> Subscription" and cancel your subscription on your previous device. After canceling the subscription, install the Nash Music Channel app on your new device and repurchase a subscription.

    (2) Android Users: Go to the "Play Store" application and select "Subscription" from the menu, then cancel the subscription on your previous device. After canceling the subscription, install the Nash Music Channel app on your new device and repurchase a subscription.

    If you use the same Apple Store or Google Play account on your new device, you won't be charged twice in the same month. However, Android device users will get charged twice if they purchase a subscription to a different price plan on the new device.

（4）Vimeo On Demand

実際の公開ページでは回答部分が閉じた状態で表示されます。

Q&A - LISTENING

  • Does the music stop playing if you start another app on the device?

    Yes, the app supports background playback and works simultaneously with other applications.

  • My venue often loses a good internet connection.

    The app plays music offline. So you do not need an internet connection to play music if you downloaded a music program in advance with a secure connection. However, the app requires an internet connection for the authentication process upon starting the app.

  • What music should I play? Do you have any recommendations?

    We do not recommend or suggest particular programs not to urge everyone to use the same one—we believe that it's only through making your own musical choices you'll get to create a unique space.

  • What music should I play? Do you have any recommendations?

    We do not recommend or suggest particular programs not to urge everyone to use the same one—we believe that it's only through making your own musical choices you'll get to create a unique space.

（5）niconico

実際の公開ページでは回答部分が閉じた状態で表示されます。

  • Is it 350 JPY for one program and 700 JPY for two programs?

    For 350 JPY a month, you get a 24-hour playlist to put any programs you find fit. Moreover, the playlist allows you to switch programs anytime to change moods or produce a suitable atmosphere.

  • Is it 350 JPY for one program and 700 JPY for two programs?

    For 350 JPY a month, you get a 24-hour playlist to put any programs you find fit. Moreover, the playlist allows you to switch programs anytime to change moods or produce a suitable atmosphere.
実際の公開ページでは回答部分が閉じた状態で表示されます。

Q&A - USAGE

  • I want to use the app at various stores. Is this possible?

    Yes, but you need to purchase one subscription per device, thus, this usually amounts to one subscription per venue.

  • Can I share the playlists I made with other shops and let them play there?

    We don't support this currently, so you will need to manually add programs for each device/venue. Again, we recommend sharing a screenshot of the playlist.

  • Can you arrange to install audio equipment, such as amplifiers and speakers?

    We do not provide any equipment service. However, we do provide tips to help you get the best sound. Check our columns for tips on acoustics and speakers.

  • Can I use the app to play background music for my restaurant?

    Yes, you can play music at commercial venues, such as shops, stores, and restaurants.

  • Can I use the app at overseas venues?

    Yes, you can play our music anywhere in the world.

  • Can you use the app to play background music at commercial events or exhibitions?

    Yes. Also, you can live-broadcast the event with the music in the background, including Internet broadcasts.

  • Can I shoot an event with the music in the background and release it as a DVD or upload it to the internet?

    Yes, there are no problems with this. You will have no obligation to clear the rights to any music.

  • Can I play the music in the background of my live internet broadcast?

    Yes, you can use our app tp play it on any platform, such as Periscope, YouTube Live, Instagram Live, and so on.

  • Can I download the audio file and use it on a creative project, such as an animated production?

    You can get the music licensed for such use on our sister website "Nash Music Library."

  •  Can I dance to the music?

    Yes, you can create choreography based on the music. Feel free to use our music as soundtracks for dancing events or competitions, as well.

  • Can I share the playlists I made with other shops and let them play there?

    We don't support this currently, so you will need to manually add programs for each device/venue. Again, we recommend sharing a screenshot of the playlist.
実際の公開ページでは回答部分が閉じた状態で表示されます。

Q&A - OTHERS

  • Can I play music streaming apps such as Spotify, Apple Music, Amazon Music, or Line Music in my shop?

    These music streaming services typically allow you to listen to the music for personal enjoyment. Therefore, it may amount to an infringement of copyright to play these apps in any commercial venues or events without seeking permission to do so.

  • The app doesn't have any songs or music that I want to play at my venue.

    Please send us your requests. Our staff will do their best to accommodate your needs. You can make a request via this website's contact form or the app. ("User Guide" > "Music Requests")

  • Who produces the music and mixes these music programs?

    Each artist in the Nash Studio has a unique way of creating music and programming. We constantly release new background music programs picking and mixing from the Nash Music Library's 30,000+ sound recording resources.

  • Who produces the music and mixes these music programs?

    Each artist in the Nash Studio has a unique way of creating music and programming. We constantly release new background music programs picking and mixing from the Nash Music Library's 30,000+ sound recording resources.